Las Vegas Sun

April 24, 2014

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Xerox focuses on clearing Nevada health exchange backlogs

CARSON CITY — Xerox officials say the company has ramped up staff at Nevada's health exchange call center and is making progress to reduce a backlog of correspondence from consumers seeking assistance to sign up for health coverage.

But in a report to the board overseeing the exchange shows the company indicated Friday it still has glitches in the billing process and system defects.

Statistics show about 18,000 people have paid enrollments through the exchange.

There are also 13,000 who have selected plans but not yet made payments and roughly 54,000 who have shopped on the site but not chosen coverage.

Officials say those people will be blasted with emails, letters and phone calls urging them to finish the process and sign up.

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