I'm in the casino business as a poker dealer for a major casino on the strip. The good news is that as the economy gets worse, the entertainment business gets better. This year has seen better rake and drop numbers than last year. On the other hand, I've seen a ten-fold increase in tourists from Britian, Australia, Canada, and other nations who are enjoying the strength of their dollar and the weak american dollar. Now some tip, others don't. But if I don't get tips, I make seven dollars an hour with an additional IRS flat tax rate of an additional 7 dollars an hour...in other words, can't make a living. Does this give me incentive to make the best dealing experience possible? You bet it does. I agree that bad service should translate into bad tips, but just remember that when you do get good service, reward it with good tips...otherwise, many in the service industry will have the attitude of why should it matter the level of service, I won't get tipped anyway. Personally, I always give a little something no matter how bad the service is, but if it's service above and beyond, I do give more.