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December 18, 2017

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Kinks almost worked out of state’s computer for processing unemployment claims

CARSON CITY — Fixes have been made to the state computer system handling unemployment claims, and people are being encouraged to use the Internet to file claims instead of calling the Department of Employment, Training and Rehabilitation, state officials said.

“We are very close to having all the kinks in the system worked out and just ask our customers to be patient a little longer,” department Director Frank Woodbeck said today.

The computer system, which cost nearly $40 million in federal funds, has been plagued with problems since it went online Sept. 4.

People could not file their claims via the Internet, and telephone lines were overloaded, causing claimants to wait for hours.

“Each day we are processing more and more claims online and via the automated system, diminishing the hold times and busy signals on the telephone,” Woodbeck said in a news release.

Once the bugs are worked out, Woodbeck said, the congestion on the telephone lines will ease “and claimants will find the system to be quite user friendly.”

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