Las Vegas Sun

September 22, 2019

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37,000 Nevadans must re-enroll for coverage following Silver State Exchange glitches

Jill Parker Battles For Health Care

L.E. Baskow

Jill Parker with husband Robert, daughter Mariah, 15, and son Kurt, 14, has a litany of autoimmune diseases and hasn’t been able to see a doctor because she can’t afford the cost on Friday, June 6, 2014. She needed a team of lawyers, insurance experts and a little help from the government to sign up for a health care plan on the Silver State Exchange.

More than 37,000 Nevadans who signed up for health care plans on the state’s insurance exchange will have to do so again.

The decision is the latest in a series of ongoing changes at the exchange as it tries to recover from a tumultuous first year of signing up consumers for plans that comply with the Affordable Care Act.

The move follows the exchange’s announcement in May that it would use to enroll Nevada consumers into insurance plans during the next year.

As a safeguard, the federal government is requiring consumers to re-enroll, said CJ Bawden, exchange spokesman.

After the state’s online enrollment system launched in October, a reported 1,500 glitches in its software created a litany of problems for consumers. Some reported of paying insurance premiums without receiving a plan. Others had to fill out 10 applications online before successfully enrolling.

In May, the state fired Xerox, the company that built the faulty software, and decided to use the federal enrollment portal,, for the next year.

“ doesn’t want to input data from Xerox,” Bawden said. “They want new fresh data to start with.”

To re-enroll in November, consumers will be able to go to or the state’s online portal, Nevada Health Link, to sign up for a new plan or choose the plan they currently have, Bawden sad.

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