Las Vegas Sun

October 19, 2017

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Correction: NV Energy reduces service fee in kiosk pilot program

CARSON CITY -- NV Energy is piloting a program to allow customers to pay their bills at kiosks, and the utility recently announced to state regulators that it had negotiated a reduced rate for some transactions at those locations.

The utility has set up four kiosks at an NV Energy office in North Las Vegas to test the initiative. This month, NV Energy notified the Public Utilities Commission that it planned to charge a $3.25 service fee for customers who use their credit or debit cards to pay their bills at the kiosks. The $3.25 fee is less than the original rate, which is not listed on NV Energy's filing with the commission. The fee was determined through negotiations between the utility and a third-party vendor that will service the credit and debit card transactions.

The Sun erroneously reported the fee would be $3.50 for all kiosk transactions. Also, the Sun erred in reporting that there would be about 100 kiosks.

The company has started a payment program at 100 grocery and drug stores, but those are not kiosks locations and are not subject to the $3.25 fee.

Southwest Gas, according to its tariff filed with the state Public Utilities Commission, charges $2 for credit cards payments and $1 for a transaction fee at a pay station.

All of the extra fees go to the kiosk operators, not to the utilities.

CORRECTION: This story was updated to correct the errors in the original version. | (January 24, 2013)

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